Privacy policy

Last Updated: 11 February 2025

This Privacy Policy outlines how GreenWellnessCBD.com (the "Website") collects, uses, discloses, and safeguards your personal information when you visit our Website and purchase our CBD/Hemp products. By accessing or using our Website, including browsing, registering, or making a purchase, you acknowledge and agree to the terms and conditions of this Privacy Policy. The Website may also provide links to third-party websites, which are governed by their own privacy policies. If you do not consent to the practices described in this Privacy Policy, we kindly ask that you refrain from using our Website or providing any personal information to us. Your continued use of the Website signifies your acceptance of this Privacy Policy and our practices related to your data, including those related to cookies, tracking technologies, and data storage.

1. Information We Collect

We may collect various types of information to provide and improve our services, including:

Personal Information

  • Contact Information: Your name, email address, phone number, and shipping/billing address.
  • Payment Information: Credit/debit card details, billing address, and transaction history (processed securely via PaymentCloud).
  • Age Verification: Date of birth to confirm you are at least 21 years old, as required by law.
  • Order History: Details of products purchased, returns, refunds, and customer service interactions.
  • Account Information: If you create an account, we collect your username, password, and preferences.

Non-Personal Information

  • Cookies and Tracking Data: IP address, browser type, device information, operating system, and browsing behavior (e.g., pages visited, time spent on the site).
  • Analytics Data: Information about how you interact with our Website, such as clickstream data, referral URLs, and session duration.
  • Marketing Data: If you opt in, we may collect information about your preferences and interactions with our marketing campaigns.

 

2. How We Use Your Information

We use your information for the following purposes:

Order Processing and Fulfillment

  • To process and fulfill your orders for CBD/Hemp products.
  • To verify your identity and age (21+).
  • To communicate with you about your orders, including order confirmations, shipping updates, and customer support.

Customer Support

  • To respond to your inquiries, requests, and complaints.
  • To provide technical support and troubleshoot issues.

Website Improvement

  • To analyze Website usage and improve our products, services, and user experience.
  • To personalize your experience by showing relevant products and content.

Marketing and Promotions

  • To send you promotional emails, newsletters, and special offers (if you opt in).
  • To conduct surveys, contests, and other marketing activities.

Legal and Security Purposes

  • To comply with legal obligations, such as tax and regulatory requirements.
  • To protect our rights, property, and safety, as well as those of our customers and third parties.
  • To detect and prevent fraud, unauthorized transactions, and other illegal activities.

 

3. How We Share Your Information

We may share your information with the following third parties:

Service Providers

  • Payment Processors: Your payment information is securely processed by PaymentCloud.
  • Shipping Providers: We share your shipping address with Shipmates (or other shipping partners) to fulfill your orders.
  • IT and Analytics Providers: Third-party tools that help us analyze Website traffic and improve our services.

Legal and Regulatory Authorities

  • If required by law, we may disclose your information to law enforcement, government agencies, or other third parties to comply with legal obligations or protect our rights.

Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your browsing experience and analyze Website usage.

Types of Cookies

  • Essential Cookies: Necessary for the Website to function (e.g., shopping cart, login sessions).
  • Analytics Cookies: Help us understand how users interact with our Website.
  • Marketing Cookies: Used to deliver personalized ads and track campaign performance.

Your Choices

  • You can disable cookies in your browser settings, but this may limit your ability to use certain features of our Website.
  • To opt out of interest-based advertising, visit the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) websites.

 

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Sensitive data (e.g., payment information) is encrypted during transmission.
  • Secure Servers: Your information is stored on secure servers with restricted access.
  • Access Controls: Only authorized personnel have access to your information.

However, no method of transmission over the internet or electronic storage is 100% secure. By using our Website, you acknowledge this risk.

 

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

  • Request a copy of the personal information we hold about you.
  • Request that we correct any inaccurate or incomplete information.

Deletion

  • Request that we delete your personal information, subject to legal obligations.

Opt-Out

  • Unsubscribe from marketing emails by clicking the “unsubscribe” link in any email.
  • Disable cookies in your browser settings.

To exercise these rights, please contact us at info@greenwellnesscbd.com.

 

7. Third-Party Links

Our Website may contain links to third-party websites, such as PaymentCloud or Shipmates. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.

 

8. Children’s Privacy

Our Website is not intended for individuals under 21 years old. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately.

 

9. International Users

If you are accessing our Website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our Website, you consent to this transfer and processing.

 

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes to this Privacy Policy will be posted on this page with the updated date, and the revised policy will take effect immediately upon posting. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information.

By continuing to use our Website after any updates to the Privacy Policy, you acknowledge and agree to the changes. It is your responsibility to regularly check this page for any updates, as your continued use of the Website signifies your acceptance of the revised terms.

 

11. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Green Wellness
10734 NW 70th Street
Doral, FL 33178
Email: info@greenwellnesscbd.com
Phone: 561-628-3447

 

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising under this policy shall be resolved in the courts of Florida.

 

13. Consent

By using our Website, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with these terms, please do not use our Website or provide us with your personal information.