Refund policy

Green Wellness Return & Refund Policy

At Green Wellness, we strive to provide the highest quality CBD and Hemp products and to ensure that our customers are completely satisfied with their purchase. Please take the time to read and understand our Return & Refund Policy before initiating a return.

1. Introduction

This Return & Refund Policy outlines the procedures and conditions for returning products purchased from Green Wellness. Our goal is to ensure a fair process that prioritizes customer satisfaction while maintaining the integrity of our products.

2. Eligibility for Returns

Green Wellness accepts returns on any unopened products sold and filled by us within 14 days of delivery for a full refund. Products must be returned in the condition they were received, with original packaging intact, and must not be used or altered in any way.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unopened, unused, and in its original packaging.
  • The return request must be made within 14 days of delivery.
  • The product must not be damaged or altered in any way.

Please note that any items marked as final sale or any opened CBD products are not eligible for return or refund.

4. How to Initiate a Return

To process a return, please email our customer support team at info@greenwellnesscbd.com with the following details:

  • Your order number
  • A copy of your receipt or proof of purchase
  • Reason for the return Once we receive this information, we will provide you with instructions for returning your product.

5. Return Shipping Costs

The customer is responsible for the cost of return shipping, unless there was an error on the part of Green Wellness (such as sending the wrong product or a damaged item). If you believe your return is due to a mistake made by us, please contact us directly to resolve the issue.

6. Refund Process

Once the returned product is received and inspected, Green Wellness will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed after the product is returned.

If the return does not meet the conditions outlined above (e.g., product is used or not in original packaging), a refund may not be issued.

7. Exchanges

At this time, Green Wellness does not offer exchanges for products. If you need a different product, please initiate a return for a refund and place a new order for the desired product.

8. Defective or Damaged Items

If you receive a product that is defective or damaged, please contact us immediately at info@greenwellnesscbd.com with a description of the damage or defect and photos, if applicable. We will assist you in processing a return or exchange for a defective or damaged item at no additional cost to you.

10. Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened products (for safety and hygiene reasons)
  • Sale or clearance items
  • Gift cards or other non-refundable promotional items

11. Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account and contact your credit card company. Processing times can vary depending on the provider. If you’ve done all of this and you still have not received your refund, please contact us at info@greenwellnesscbd.com.

12. Order Cancellations

If you wish to cancel an order before it is shipped, please contact us immediately. Orders are processed promptly, so cancellations may only be possible if the order has not been dispatched yet. Once an order is shipped, it cannot be canceled.

13. Exceptions and Limitations

  • Returns for opened products, or products that have been used, cannot be processed.
  • Certain types of CBD and Hemp products are non-returnable for health and safety reasons.
  • Return shipping is the responsibility of the customer, unless the product is damaged or defective.

14. Contact Information for Returns and Refunds

For all return and refund inquiries, please contact us at:

  • Email: info@greenwellnesscbd.com
  • Phone: 561-628-3447
  • Address: 10734 NW 70th Street Doral, FL 33178

15. Changes to Return & Refund Policy

Green Wellness reserves the right to update and change the Return & Refund Policy from time to time. We will notify customers of any significant changes by posting updates on our website. Please review this policy periodically to stay informed about our terms.