Shipping policy
This Shipping Policy outlines the terms and conditions under which Green Wellness processes and delivers orders placed on our website. By making a purchase, you agree to the terms set forth in this Shipping Policy. We aim to provide our customers with timely, efficient, and reliable shipping services. Please read through this policy to understand how we handle shipping, delivery, and potential issues related to your order.
1. Shipping Methods
Green Wellness partners with the following trusted carriers to deliver your products:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
We use USPS and UPS to offer a variety of shipping options, ensuring that we can fulfill orders efficiently based on your location, order size, and delivery preferences. Depending on the chosen delivery option, you may be able to select expedited shipping for faster delivery.
The choice of shipping carrier is made based on your delivery address, order size, and available service options. We will notify you once your order is dispatched and provide tracking information via email so you can track your package during transit.
2. International Shipping
Currently, Green Wellness does not offer international shipping. We are limited to shipping products within the United States only. As such, we are unable to accept orders that require shipping to international addresses. We will update this policy if international shipping becomes available in the future.
3. Order Processing Time
Orders placed on the Green Wellness website are typically processed within 1 to 2 business days from the time of payment confirmation. Orders are not processed on weekends or public holidays. If your order is placed on a weekend or holiday, it will be processed on the next business day.
Please note that during peak seasons (such as holidays or sales events), there may be a slight delay in processing times. We recommend allowing additional time for order fulfillment during these busy periods.
For any specific requests regarding your order, such as expedited processing, please contact us directly at info@greenwellnesscbd.com, and we will do our best to accommodate your needs.
4. Free Shipping
At this time, Green Wellness does not offer free shipping for orders. However, we occasionally offer promotional discounts or shipping offers. These offers will be clearly stated on our website or communicated through our email newsletter. Please keep an eye on our promotions page for any future updates regarding shipping deals or discounts.
5. Tracking Information
Once your order has been shipped, you will receive an email with tracking information. This email will include a tracking number, which can be used to track the status of your shipment on the carrier’s website (USPS or UPS). Please allow up to 24 hours after receiving the tracking number for the carrier’s tracking system to reflect updated shipment details.
If you have any issues with tracking your shipment, or if your tracking information is not updating, please contact us at info@greenwellnesscbd.com, and we will assist in resolving the matter.
6. Lost or Damaged Shipments
We take great care in ensuring that all products are securely packaged for shipment. However, in the rare event that your order is lost or damaged during transit, we offer the following procedures for resolving these issues:
- Lost & Stolen Packages / Package Insurance
Sometimes, packages may be mistakenly held by law enforcement because they are confused with marijuana-related items. In such cases, we are not responsible for any issues that arise. If your package is stolen or delivered to the wrong address, you will need to file a claim with the shipping company. By placing an order, you understand that Green Wellness is not responsible for any loss or damage caused by theft or incorrect delivery.
- Damaged Shipments: If your package is damaged upon arrival, please contact us within 02 days of receiving the shipment. Provide clear photos of the damaged product(s) and packaging, along with your order number and a brief description of the damage. This information will help us expedite the resolution of the issue with the carrier and ensure that you are appropriately compensated.
Once your claim is received, Green Wellness will work with the carrier to resolve the issue. If the shipment is confirmed to be damaged, we will issue a replacement product or a full refund, depending on availability and the extent of the damage.
7. Shipping Restrictions for CBD/Hemp Products
Due to state and federal regulations surrounding the sale and shipment of CBD/Hemp products, Green Wellness adheres to specific guidelines when shipping our products. These regulations vary from state to state, and as such, some states may have restrictions or prohibitions on the shipping of CBD/Hemp products. We take every precaution to ensure compliance with applicable laws, but we are not responsible for restrictions or bans in certain states.
At this time, Green Wellness does not ship to the following states where CBD/Hemp products are restricted by law:
- Alaska, Arizona, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, Virginia, Washington, West Virginia.
If you reside in one of these states, we are unable to fulfill your order. Please check your local laws and regulations prior to placing an order to ensure that the products you wish to purchase can be legally shipped to your location. If you attempt to order from one of these restricted states, we will notify you of the issue and cancel your order.
We will continue to monitor the legal landscape and may update our shipping policy accordingly if regulations change. If you have questions about shipping restrictions in your area, please contact us at info@greenwellnesscbd.com, and we will provide you with up-to-date information.
8. Customer Responsibilities
It is the responsibility of the customer to ensure that all shipping information is correct when placing an order. Green Wellness will not be held liable for delays or misdeliveries caused by incorrect or incomplete shipping addresses provided at the time of purchase. Please double-check your shipping address to ensure that it is accurate before submitting your order.
If an error in the shipping address is detected after an order has been processed, we will attempt to modify the address, but we cannot guarantee that the request will be accommodated if the package has already been dispatched. In such cases, customers may be required to bear the cost of reshipping the order.
9. Shipping Delays
While we strive to deliver all orders in a timely manner, unforeseen circumstances, such as carrier delays, natural disasters, or other events beyond our control, may result in shipping delays. Green Wellness will not be held liable for any delays caused by the carrier or other external factors.
If your order is delayed for any reason, we will make every effort to provide you with updates and a revised estimated delivery date. If you have concerns about a delay, please contact us, and we will assist in tracking your order.
Conclusion
Green Wellness is committed to providing an excellent customer experience and ensuring the safe and timely delivery of all orders. If you have any questions regarding shipping, delivery, or any other related matter, do not hesitate to contact us at info@greenwellnesscbd.com. We value your business and look forward to serving you with high-quality CBD/Hemp products.